Recruiting or retaining talent in the logistics industry is not a new issue prompted by the COVID-19 pandemic. Rather, it is a heightened issue we continue to face amid the waves of supply chain disruption.
Compounding variables of port congestion, strong demand for imported goods, and low supply and inventory are magnified at every point. However, human capital — both labor and knowledge — remains our most cherished asset to keep our industry moving forward. From the ports to the executive suite, every level of personnel and service must be a top priority.
Those who are faced with consistently replacing and retraining their workforce will continue to fall behind. Not only are there financial costs associated with retraining roles and missing the mark on customer service; there are opportunity costs associated with inexperienced staff.
Qualified, dedicated third-party logistics providers (3PLs) with a track record of high employee retention and a commitment to putting their people first will thrive in this environment. Prioritizing our people will position the industry well for the future.