Cheetah Software Helps Carriers Improve Customer Service with Web-Based Customer Tracking Add-On
Westlake Village, CA (November 4, 2009) ‹ Cheetah Software Systems, Inc. has announced the Customer Visibility System, a new addition to the Cheetah solution that offers a powerful competitive advantage to delivery and LTL carriers. Today’s carriers must provide accurate, relevant, real-time order status information to their customers that can be quickly and easily accessed. Cheetah Customer Visibility provides this information by integrating seamlessly in the Cheetah Freight and Cheetah Delivery solutions, giving end-customers the ability to easily and immediately determine order status, driver location, ETAs, and more.
Real-time visibility into order information significantly benefits both carriers and their customers. Carriers benefit from the ability to provide automated, easy access to real-time information, reducing customer service inquiries and enhancing customer satisfaction. End-customers benefit from the ability to access information immediately, saving time and effort in making calls and waiting for email responses‹all without installing additional software.
“Cheetah’s Customer Visibility system provides our carrier customers with the ability to offer their customers unparalleled visibility into order status. Live ETAs with real-time visibility of delivery vehicle location is not unlike the ability to track an aircraft flying across country‹you can see where it is and when it will get to its destination, all in real time,” said Cheetah’s Vice President, Stephan Karczag.
“Our customers are offering Cheetah Customer Visibility as the differentiator they need to entice current customers to do more business and attract new customers alike. Even better, it offers real value-added service with a lower cost of operations.”
The solution is secure and customer-specific, and requires no additional cost or infrastructure. Cheetah Customer Visibility is immediately available to all current and new Cheetah Freight and Cheetah Delivery customers.
For more information about Cheetah Software Systems, contact Mark Coppock at mcoppock@cheetah.com, or visit www.cheetah.com.
About Cheetah Software Systems, Inc.:
Cheetah Software Systems provides dynamic, intelligent wireless solutions to automate and optimize delivery route planning, pickup assignment, dispatch, and customer service. Fully scalable and Web-based, Cheetah solutions increase productivity and profitability for carriers of any size with minimal up-front costs. Cheetah’s private fleet and LTL customers utilize GPS-enabled phones and PDAs to schedule, route, and track drivers and shipments. Today, Cheetah streamlines business and home delivery transactions for hundreds of firms across North America. For more information call 888-Cheetah or visit www.cheetah.com.
Real-time visibility into order information significantly benefits both carriers and their customers. Carriers benefit from the ability to provide automated, easy access to real-time information, reducing customer service inquiries and enhancing customer satisfaction. End-customers benefit from the ability to access information immediately, saving time and effort in making calls and waiting for email responses‹all without installing additional software.
“Cheetah’s Customer Visibility system provides our carrier customers with the ability to offer their customers unparalleled visibility into order status. Live ETAs with real-time visibility of delivery vehicle location is not unlike the ability to track an aircraft flying across country‹you can see where it is and when it will get to its destination, all in real time,” said Cheetah’s Vice President, Stephan Karczag.
“Our customers are offering Cheetah Customer Visibility as the differentiator they need to entice current customers to do more business and attract new customers alike. Even better, it offers real value-added service with a lower cost of operations.”
The solution is secure and customer-specific, and requires no additional cost or infrastructure. Cheetah Customer Visibility is immediately available to all current and new Cheetah Freight and Cheetah Delivery customers.
For more information about Cheetah Software Systems, contact Mark Coppock at mcoppock@cheetah.com, or visit www.cheetah.com.
About Cheetah Software Systems, Inc.:
Cheetah Software Systems provides dynamic, intelligent wireless solutions to automate and optimize delivery route planning, pickup assignment, dispatch, and customer service. Fully scalable and Web-based, Cheetah solutions increase productivity and profitability for carriers of any size with minimal up-front costs. Cheetah’s private fleet and LTL customers utilize GPS-enabled phones and PDAs to schedule, route, and track drivers and shipments. Today, Cheetah streamlines business and home delivery transactions for hundreds of firms across North America. For more information call 888-Cheetah or visit www.cheetah.com.