FedEx Response to Earthquake in Japan

March 15, 2011 - 11:24 a.m. EST - We are saddened by the loss of lives and the widespread destruction caused by the 9.0 magnitude earthquake that struck eastern Japan on Friday, March 11.

The health and well-being of our employees remains our first concern and all our employees in eastern Japan are confirmed safe. We are keeping our employees and their families in our thoughts at this difficult time.

Beginning today, FedEx is resuming service to Narita and accepting inbound shipments to eastern Japan, Guam, Okinawa and Saipan, with the exception of perishables, inbound FedEx International Express Freight (IXF), FedEx Airport-to-Airport (ATA) and FedEx International Premium (IP1) services. Customers, however, however, may experience service delays.

Only in the following areas will there not be pickup and delivery service in eastern Japan:

  • Koriyama-Shi
  • Sendai-Shi Miyagino-Ku

We are working to restore normal service commitments across eastern Japan as soon as is practicable. Pick-up and delivery services in western Japan are normal.

FedEx will work with our long-standing humanitarian organization relationships: American Red Cross, Heart to Heart International, Water Missions and Direct Relief International to assist in bringing critical medical and other emergency supplies required for the recovery efforts currently under way.