Swissport International launches improved Freightfinder Website for “Track & Trace”
Zurich, 1 June – Swissport Cargo Services launches an improved version of it’s FREIGHTfinder Track and Trace website. New functionality includes customer specific information available in real-time, with access through secure log-in. This compliments historic AWB tracking. One of the key advantages to the system is that information can be seen at airline or station level, negating the need to check multiple sites. If the shipment is handled in multiple Swissport stations the full history can be retrieved from all stations on a password protected basis.
John Batten, Executive Vice-President Global Cargo explained the
background and stated:
We operate in a service industry where our customers need transparency
regarding the status and availability of shipments. Our commitment
to IT and innovative solutions does not just involve new products,
but constant development of what we already have. This distinguishes
us from others in our field and enhances our ‘one stop shop’ approach.
The development of this tool is very a good example of an initiative
driven by engagement with the customer, listening to their needs, and
reacting accordingly. This type of active engagement will remain a top
priority for us through 2010 and beyond”.
The system has the following functionality:
AWB Tracking & Tracing is open for all who want to trace the
(history) status of a particular shipment and gives a full overview
of the main milestones of the shipment.
Flight Status is a function that will be available for airline customers
to view their own flights securely. With this option a customer can
monitor the breakdown / build-up status of their flights and trucks in
real-time.
Booked v/s Actual gives an airline customer real-time view on
no-shows, and differences between the booked and actual pieces,
weight and volume.
Inventory Status is an option for airline and forwarder customers
to retrieve inventory information of their shipments. This function
will be available in Q3 2010.
The initiative is enhanced by the continued roll-out of hand-held
scanning devices. Terminals are operational in locations throughout
Europe with Africa joining later this year. Further locations are
planned for 2011.
The capture of real-time data also supports developments within
Cargo 2000 and Customer Retention Management (CRM). CRM is
a key initiative whereby Swissport actively engages with customers
and other stakeholders to analyze results, solve problems, plan ahead,
and promote the continued improvement of our service delivery.
Please go to www.freightfinder-swissport.com and see the benefits
of FREIGHTfinder
For more details or questions, you can also get in touch with Swissport’s
Project Manager, Paul Marsman, directly: paul.marsman@swissport.com
Swissport International Ltd., which is owned by Spanish-based Ferrovial, one of the world’s leading infrastructure and service corporations, provides ground services for over 70 million passengers and 2.8 million tonnes of cargo a year on behalf of some 650 client companies. With its workforce of around 32 000 personnel, Swissport is active at 176 airports in 38 countries on five continents, and generated consolidated operating revenue of CHF 1.7 billion (EUR 1.1 billion or USD 1.7 billion) last year.
www.swissport.com / www.ferrovial.com
Swissport International Ltd.
Corporate Communications
P.O. Box
CH-8058 Zurich Airport
Media contact:
Marketing Dynamics AG
CH-8152 Glattbrugg
Phone: +41 43 812 4950
Mobile: +41 79 638 9939
Fax: +41 43 321 2560
Email: beerli@mdynamics.ch
John Batten, Executive Vice-President Global Cargo explained the
background and stated:
We operate in a service industry where our customers need transparency
regarding the status and availability of shipments. Our commitment
to IT and innovative solutions does not just involve new products,
but constant development of what we already have. This distinguishes
us from others in our field and enhances our ‘one stop shop’ approach.
The development of this tool is very a good example of an initiative
driven by engagement with the customer, listening to their needs, and
reacting accordingly. This type of active engagement will remain a top
priority for us through 2010 and beyond”.
The system has the following functionality:
AWB Tracking & Tracing is open for all who want to trace the
(history) status of a particular shipment and gives a full overview
of the main milestones of the shipment.
Flight Status is a function that will be available for airline customers
to view their own flights securely. With this option a customer can
monitor the breakdown / build-up status of their flights and trucks in
real-time.
Booked v/s Actual gives an airline customer real-time view on
no-shows, and differences between the booked and actual pieces,
weight and volume.
Inventory Status is an option for airline and forwarder customers
to retrieve inventory information of their shipments. This function
will be available in Q3 2010.
The initiative is enhanced by the continued roll-out of hand-held
scanning devices. Terminals are operational in locations throughout
Europe with Africa joining later this year. Further locations are
planned for 2011.
The capture of real-time data also supports developments within
Cargo 2000 and Customer Retention Management (CRM). CRM is
a key initiative whereby Swissport actively engages with customers
and other stakeholders to analyze results, solve problems, plan ahead,
and promote the continued improvement of our service delivery.
Please go to www.freightfinder-swissport.com and see the benefits
of FREIGHTfinder
For more details or questions, you can also get in touch with Swissport’s
Project Manager, Paul Marsman, directly: paul.marsman@swissport.com
Swissport International Ltd., which is owned by Spanish-based Ferrovial, one of the world’s leading infrastructure and service corporations, provides ground services for over 70 million passengers and 2.8 million tonnes of cargo a year on behalf of some 650 client companies. With its workforce of around 32 000 personnel, Swissport is active at 176 airports in 38 countries on five continents, and generated consolidated operating revenue of CHF 1.7 billion (EUR 1.1 billion or USD 1.7 billion) last year.
www.swissport.com / www.ferrovial.com
Swissport International Ltd.
Corporate Communications
P.O. Box
CH-8058 Zurich Airport
Media contact:
Marketing Dynamics AG
CH-8152 Glattbrugg
Phone: +41 43 812 4950
Mobile: +41 79 638 9939
Fax: +41 43 321 2560
Email: beerli@mdynamics.ch