Special orders require special consideration of shipper, carrier
Colin Barrett, president, Barrett Transportation Consultants |
After shipping a 24-piece order prepaid, f.o.b. destination, a distributor says five pieces were damaged. The price to reorder those five pieces was higher because the quantity was lower. The distributor files a claim with the LTL carrier, but the carrier refuses to pay the higher price, despite the enclosed replacement invoice reflecting the increase in cost. What is the procedure to best handle “special orders?”
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